Terms & Conditions

Caroline Stokesberry-Lee - Terms and Conditions

Materials

All items are either Sterling Silver, 9ct Gold or 18ct Gold when specified, and are hallmarked when necessary with the Edinburgh Assay Office. Each item is hand crafted so, unlike machine mass produced jewellery, MAY have small marks and imperfections from the jeweller's tools; this adds to the uniqueness and individuality of the pieces and should be a consideration when purchasing. Sterling silver will tarnish naturally over time. We recommend cleaning your jewellery regularly in soapry water and using a polishing cloth. A follow up polishing service is offered for customers who have purchased a piece. Postage costs are the responsibility of the customer should they wish to avail of this service.

 Gemstones
 All gemstones are purchased from a very reputable source, and are of the highest quality. Raw Gemstones will vary in colour, size and shape, as they are used in their natural state and remain uncut and unpolished.  Gemstones will vary in colour, shape and size from images displayed.  Due to the process used to create some pieces, Raw Gemstones may slightly change colour, this is a part of the process used to create particular one of a kind and one off pieces.  Should you have a specific request for a custom piece and wish to ensure a particular colour, shape or size of stone, please specify this at the time of ordering.  We cannot accept returns on custom made pieces due to gemstone colour.

Delivery

All prices and transactions are in UK pounds sterling (£) and are subject to change at any time. Payment is only accepted in UK pounds sterling (£); the Paypal server automatically converts from your local currency. Orders shall only be dispatched on receipt of cleared funds.

Made to Order
Most pieces are made to order, and take up to 4-5 weeks for delivery. All orders shall be confirmed by email acknowledgement together with full details of the dispatch date. If a delay is expected, Caroline Stokesberry-Lee shall notify the purchaser as soon as reasonably possible, however, as orders are dependent on the postal service available at the time, the possibility exists that said orders may be delayed if weather conditions or other circumstances prevent a normal delivery service. Once a delivered receipt is obtained from the postal service the item is considered to be in the possession of the Purchaser. Custom made items cannot usually be refunded, as they have been made specific to the customers individual requirements and requests. If there is a problem with an order once received, the customer should contact Caroline Stokesberry-Lee within 7 days of purchase. Custom made and made to order items can be returned for alterations where possible, please contact Caroline to ascertain if alterations are possible in the first instance. The customer is responsible for postage costs and further costs for alterations.

Commissions

Commissions are accepted on a case by case basis.  Enquiries can be made via the website or social media.  If a commission is accepted, the commission process will be discussed with the client, usually via email, and terms and conditions agreed.  A 50% non refundable deposit is payable prior to any work commencing.  A commission brief will be agreed with the client, detailing the design elements and approximate time frame.  Changes to design cannot be made once work has begun.  The customer will receive regular updates via email, and a final image of the piece.  The remainder of the payment is required upon completion, and prior to delivery.  Any changes to the design or resizing once the commission piece is completed, can be discussed, however, Caroline Stokesberry-Lee is under no obligation to take on any further work.  If further work is taken on to make alterations, a fee will be payable depending on the particular work requested.  

Sizing
It is up to the customer to provide accurate measurements to Caroline Stokesberry-Lee, for any item of jewellery purchased. Caroline Stokesberry-Lee cannot accept responsibility for incorrectly sized jewellery, however, caroline stokesberry-lee will work with the customer to make any alterations that may be required, where this is possible. Any costs for alterations will be covered by the customer.

 Returns
 Any items which haven't been purchased as custom made may be returned for refund or exchange within 14 days from the date of purchase.  To initiate a return, please email returns@carolinestokesberrylee.com.

Returned and exchange items must be in their original condition and packaging, otherwise Caroline Stokesberry Lee reserves the right to refuse refund.  Due to hygiene reasons, earrings cannot be refunded or exchanged.  The Purchaser shall solely be responsible for the return shipping costs and assumes responsibility for loss. Postage costs shall not be refunded. Any money due shall be refunded by the same method by which the original purchase was made and to the original purchaser only. Refunds shall under no circumstances be made to third parties. All refunds shall be processed as quickly as reasonably possible. Christmas returns are accepted for refund or exchange up until 31st January, providing the item is unworn, and in it's original condition.  Again, returns cannot be accepted on earrings at any time, for hygiene reasons.

All pieces from the Ready to Wear Sale section are final sale, and cannot be returned.  

Commission pieces cannot be returned or refunded. 

 Data Protection
 Caroline Stokesberry-Lee is committed to protecting the purchaser's privacy. Information about the purchaser shall be held solely to fulfil an order and to offer the purchaser the best possible service and shall not be passed on or sold to a third party. Caroline Stokesberry-Lee shall only use the information that is collected from the Purchaser lawfully (in accordance with the Data Protection Act 1998). The Purchaser may be sent offers and newsletters from time to time but may opt out at any time. All items purchased are sold subject to UK law. None of the Purchaser's credit card details are received by or are available to Caroline Stokesberry-Lee, as Paypal is a completely separate company, used solely to process payments. Any portion of Caroline Stokesberry-Lee may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Caroline Stokesberry-Lee. Visitors to Caroline Stokesberry-Lee may not use the Caroline Stokesberry-Lee logo or other proprietary graphic or trademark as part of the link without the express written consent of Caroline Stokesberry-Lee. All of the content included on Caroline Stokesberry-Lee, such as designs, logos, images, text, graphics is the exclusive property of Caroline Stokesberry-Lee and is protected by UK and international copyright laws - Caroline Stokesberry-Lee © 2017| All Rights Reserved. We reserve the right to revise and make changes to these terms and conditions, at any time, without notice.