Refund policy

Any items which haven't been purchased as custom made or in the Sale may be returned for refund or exchange within 30 days from the date of purchase. Returned and exchange items must be in their original condition and packaging, otherwise Caroline Stokesberry Lee reserves the right to refuse refund.  Due to hygiene reasons, earrings cannot be refunded or exchanged.  The Purchaser shall solely be responsible for the return shipping costs and assumes responsibility for loss. Postage costs shall not be refunded. Any money due shall be refunded by the same method by which the original purchase was made and to the original purchaser only. Refunds shall under no circumstances be made to third parties. All refunds shall be processed as quickly as reasonably possible. Christmas returns are accepted for refund or exchange up until 31st January, providing the item is unworn, and in it's original condition.  Again, returns cannot be accepted on earrings at any time, for hygiene reasons.

All pieces from the Ready to Wear Sale section are final sale, and cannot be returned.  

Commission pieces cannot be returned or refunded.