FAQ

What is the process for Ordering a Custom made piece?

Most of our jewellery is customisable.  So if you see a piece you love, but would prefer a different gemstone, or metal, or finish....just send a message!  Once a custom made piece has been agreed, work commences on your special piece, so it is usually not possible to change your order at this stage.  

How do I find out my ring size?

It is important to get your ring size right before ordering.  I recommend getting professionally measured at your local jewellery store, most jewellery stores provide this service free of charge.  If you wish to confirm your ring size yourself, you can use the chart below as a guide.


What is your Repair Policy?

Repairs are free of charge within the first 12 weeks of receiving your jewellery.  After this timeframe lapses, repairs are chargeable, and assessed on a case by case basis. We only repair jewellery bought directly from Caroline Stokesberry-Lee Jewellery Design.  

I purchased jewellery as a gift at Christmas, can I return it? 

We accept returns on jewellery purchased at Christmas, up until 31st January.  The jewellery must be unworn, and in it's original condition and packaging.  The jewellery can be exchanged or refunded.  We are unable to accept returns on earrings for hygiene reasons.

Can you resize my Ring?

Ring resizing is assessed on a case by case basis. If you wish to have your ring resized, please get in touch.

Can I visit your Studio?

I work from a private studio, which is currently not open to the public.

Where can I see your jewellery in person?

A selection of my jewellery is available to see and purchase at a number of shops and galleries throughout the UK and Ireland.  For a full list of stockists, please visit /stockists

I would like to use your images? 

All images on this website, and on social media sites are the property of Caroline Stokesberry-Lee.  Some of the professional model imagery you will see is the property of Paul Smyth Photography.  In all cases permission MUST be sought before downloading, copying, and using any of the images.  Please email carolinestokesberry@hotmail.com, to request usage of imagery.
Images and products can be shared from the website using the shareable buttons.
Can I copy your designs?
We love that you are inspired by our work, and encourage others to use this inspiration to produce your own designs, unique to you!  Please do not copy our designs, or ask anyone else to copy our designs!  There is so much work and energy goes into designing each piece, when someone copies work, they are taking a massive short cut, and the work will lack the energy and individual stamp that the original designer has put into their designs! 
Caroline Stokesberry-Lee is a member of ACID (Anti-Copying in Design Ltd) www.acid.uk.com . Caroline Stokesberry-Lee is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copyright in Design). All Caroline Stokesberry-Lee's designs are supported by ACID through their Copyright & Design Databank and ACID Marketplace.